Return Policy

RETURN & EXCHANGE POLICY

Our Return and Exchange Policy at shomiofficial.com ensures customer satisfaction and provides guidelines for exchanging products. Please read the following terms and conditions carefully:

1. Eligibility for Exchange:
   • The item(s) must be damaged or defective at the time of delivery.
   • The item(s) should not match the original specifications or differ from what you had purchased.
   • Sale items are not eligible for exchange or return.
2. Notification:
   • You must notify us within 3 days of delivery by writing to orders@peerlesspk.comor calling at (031-392-54061)(031-392-54981) if you wish to raise a dispute.
   • At Peerlesspk, we handle each dispute on a case-by-case basis and strive to be fair to both parties.
3. Defective or Damaged Items:
   • If a defective or damaged item is shipped, we will provide a replacement for both domestic and international orders.
   • To process your claim, please email photographic evidence of the defective item to orders@peerlesspk.comor call at (031-392-54061)(031-392-54981) within 07 days of purchase.
4. Scenarios Not Covered:
   • Exchange requests made outside the specified time frame will not be accepted.
   • Products damaged due to use or tampering are not eligible for exchange.
   • Missing items from the package, including price tags, labels, original packing, freebies, and accessories, will not be accepted for exchange.

Please note that our Return and Exchange Policy is designed to ensure fairness and customer satisfaction. If you have any further questions or concerns, please don’t hesitate to contact us.